written by on 26/01/2014
My plan was to sell my home make some profit and borrow an extra 90k to purchase new home , rang branch made all arrangements forms / paperwork all completed and sent (some lost and re-sent ) all sorted and got the go ahead to sell my house , sold it within months got back to chelsea only to be informed some of there policy's had changed and now I could only have 52k reason being I have a 22 year old son living at home ! ! ! and is seen as a debt ! i was told by the manager i i can go any where for a new mortgage as ive had my existing mortgage with them long enough to leave without paying any penaltys , some way to treat a customer ,Im very sorry to say this as staff seemed very polite and friendly but I just don't know what on earth they are thinking of to mess people around regarding such important matters, please don't take any notice of what your told on the phone or ask any sort of advice they seem to make it up or change it as they go .