written by on 25/01/2014
Alliance & Leicester had a really simple and efficient My Business Bank site. We got moved to Santander Corporate Banking's online "service". There are many examples of how not do implement a website and this is one of them.
Say you want to search for a beneficiary that you're going to pay ... you'd better type in UPPERCASE otherwise it gives no results.
Say you want to search for a payment that needs authorising ...
First enter the type of payment
Then start and end dates
Then the amount range
... yes you have to do all of this before you stand a chance of getting a result from the search.
The amount range has to be in a £10,000 range. Want to find 55,000 then you have to put in a range of 50,000 to 59,999 otherwise .. no results.
The list goes on. And I'm changing my bank.
halfwits, halfwits, halfwits.