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“Never received online order”

Written on: 24/01/2014

After waiting 12 days to receive an online order (their website says delivery should be within 4 working days), telephoning 3 times to find out the status of the order, and e-mailing, I finally cancelled the order (I hope). I do not recommend online shopping with Holland & Barrett. Customer Service is directed through a UK helpdesk - they can't see your order, tell you the status of its delivery or speak to anyone in the Ireland branches - all they do is e-mail someone in Ireland.... to no avail, I'm afraid. Disappointing to say the least!!

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