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“Order never arrived”

Written on: 23/01/2014 by pissedinflorida (1 review written)

I bought a groupon for american apparel with an american express gift card I received for christmas. I bought $80 worth of clothes and was given a tracking number that was completely invalid. Three weeks after ordering, I contacted customer service who gave me a different tracking # and told me my package was delivered by USPS. It was not delivered. I never received it. Instead of offering a solution, they told me they were not responsible for lost or stolen packages and to call my post office! How about a "sorry, we can offer you this..." For such a large company you'd think they could afford to offer an incentive after such a bad experience. I used a gift to purchase their clothes, and I promise I will never purchase anything from them again.

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