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“Very poor customer service”

written by on 22/01/2014

I had to return some shoes via a returns label supplied by Samuel Windsor through Collect+. On checking if they had received the package after 5 days I was continually told they had not received the package even on the 9th day after posting they still said they hadn't got it. Then an email came saying they had the package, followed by another email saying they hadn't. On checking with Collect+ I found the shoes had been received two days after posting, so where were they for 7 days. I am now told that the replacement can't be sorted out as they are having their annual stock take although they are still advertising goods for sale on both their website and an email I received today. 6 different Customer Advisors have answered my emails, and none of them sorted the problem.