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“Stitched up”

Written on: 21/01/2014

My hoodie I ordered with text across the front on two sides of the zip, came back with two different types of stitching on either side of the zip. It says on the website they have experts reviewing the order but clearly that hadn't been done. I had even phoned before to ask whether someone would look at it. Mistakes can happen so I contacted customer service but was very disappointed on how they dealt with us. I was blamed and there was no suggestion on how we can work together to resolve the issue. I have worked with many clothes printing companies before and there customer service is much better. The fact is they are the only ones doing the printed hoodies at the moment so had to work with them. The hoodie is very good quality so I am not complaining about that.

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