written by celticmick_7 on 20/01/2014
I rarely write reviews or commend people for service but I have to make an exception in this case. I have been dealing with Cema at Holiday Genie over the last few days regarding a trip that my wife and I were planning for Orlando in July. Cema was incredibly informative and helpful, even when I had a panic over payment due dates, she calmed the situation and ensured I had the correct details. It’s been a very smooth process and that is purely down to her deep understanding of the customer experience.
The price quoted and actual were very close in value, very pleased with the whole booking process in general.