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“Bad practice - no redress”

Written on: 17/01/2014

Two years ago I cancelled the automatic renewal instruction that had somehow appeared on my 'details' page. Nevertheless, JL has just taken another 2 years' subscription from my credit account. I find that, despite my cancellation, I am still a 'member' (sucker) and the automatic renewal instruction has miraculously reappeared among my account details. There is no telephone number at which I can contact the company in order to rectify this error. Is this legal??

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