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“didn't arrive at all”

written by on 16/01/2014

'ThisOrdered and paid for dinner for 2. simply did not drive. Unfortunately for us the meal was a gift to be delivered on a friday . The friends waited in all day 8 - 6 nothing, I rang and left a message and sent an email but obviously nothing happened all weekend. On the monday nothing from the company. I rand several times no reply. I then contacted the alternative business as registered as Life Fork and Spoon were not registered at the office address and they put me through. The young man had no customer skills at all. Eventually they rang back saying someone had tried to ring me but it was unavailable. obviously was not unavailable when he did in fact ring with the information that the courier they they use lost the order. 'This has happened before when we get busy but usually they tell us'. I asked tounge in cheek if that meant that the courier had enjoyed the ordered meal at my expense. He said 'probably'. Apparently an email had been sent. Not received at that time but later offering the possibility of other goodies when the next meal was going to be sent the next day which was totally unsuitable and free delivery. I just asked for my money back. honestly appeared to be a totally unprofessional set up with a professional name on the side. Shame.