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“Terrible Customer Service”

Written on: 16/01/2014 by Frecks1981 (1 review written)

I purchased a holiday on Wowcher (who were great) but unfortunately the company to sort out the travel and accommodation was KPX Travel. Their communication was limited and not professional in any way, shape or form!

Firstly they tried to book myself and my partner into a hotel that was not advertised with the deal. This hotel did not have good reviews so I refused that hotel.
They tried to put us on flights with a 5 hour stop in between. Again, something that was not mentioned in the deal so again I refused.

Eventually, they found us a half decent hotel and decent flights!

In regards to the email confirmation which they promised to send out within 24 hours... 7 days later, I'm still waiting. I have called them numerous times, got passed back and forth, called the customer services who as helpful as a chocolate teapot!


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