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“Appalling customer service!!”

Written on: 15/01/2014 by London1988 (1 review written)

We booked our Christmas party in December 2013 and they changed our venue last minute, saying it was no longer available. We were able to book an alternative venue at a cheaper price and a few party members now could not make it based on this. A full refund was originally offered to us however every time we tried to get through on the phone, we were directed to a different member of staff who didn't know the situation and refused to provide us with our refund and actually being rude on occasions. As this change of venue was no fault of our own, I asked to speak to a manager who said that thru would arrange a refund for those who could now not attend and for the difference in price for those who are still going. They refused to pay this into our account (which is how we originally paid) and insisted they could only give us a cheque! This all happened in November and we only received our cheques on 14/01/14 despite us calling us and threatening them with legal action if they didn't pay. Overall an awful and stressful experience which I never wish to encounter again!!!