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★★★☆☆

“Lack of Customer Service”

written by LindaJones on 10/01/2014

I was charged full price for a half price calendar, therefore i phoned to advise them, after 7 minutes of being kept on hold I gave up as it was not going to be worthwhile. Also called in another time for an afternoon tea with my friend, they would not serve us as it was past the deadline even though we said we would sit in another area. Manager said we should have booked, however the other part of the restaurant was not busy at all. Not enough staff manning the restaurant area,there seems to be a lot of dirty tables also a lady who had just been served with ice cream waited too long for her tea that the ice cream was melting. Not good enough.

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