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★☆☆☆☆

“Abysmal Customer Support”

written by jasoncooke93 on 10/01/2014

According to Wikipedia, Santander was awarded worst bank customer service in 2010 and upgraded to second worst in 2011. From my experience it's still abysmal including online where I've never ever had a response to an email or complaint since joining in 2009. Sometimes, phoning them is simply not an option. Just give me a response, any response! Phone support isn't much better and I've been given erroneous information on a number of occasions. Since Santander came on the scene, it's evident the employees are badly lacking some robust training to fix such support issues.

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