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“Jeans cut wrongly and no customer support given”

written by andrewking80 on 08/01/2014

I ordered 3 pairs of jeans with exactly the same measurements as previous orders but when they arrived, they didn't fit.

I emailed makeyourownjeans and notified them of this and they asked for photo evidence. Despite the photo evidence showing that they had cut them too small in the thigh they refused to acknowledge this and as such I have had to refer the matter to my credit card dispute department for investigation.

I have found this company to be thoroughly dishonest and unwilling to admit that they have made a mistake. Even though previous orders have been successful they have really let me down on this occasion, even suggesting that the jeans will stretch to fit me. This is not good enough, I simply want the jeans with the measurements I ordered in the first place!

I have other pairs which have never been worn - due to the fact that the colour wasn't quite the same as the one on the website - and despite these being ordered using the exact same measurements, they fit perfectly, unlike my most recent batch.

I won't be using makeyourownjeans ever again. The customer service is appalling and they are unwilling to accept that they have made an error.