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“Clarks shop Cannock”

Written on: 07/01/2014

I went to the Cannock branch of Clarkes to buy some replacement Clarks school shoes for my granddaughter as the strap had broken. The shop assistant was very helpful and suggested that as the strap had broken I may be able to have a partial refund. She advised me to bring the shoes in with the receipt and suggested I bring my granddaughter in again to be measured as in the 4 months her size may have changed. I took my granddaughter to the shop after school and she was very pleasant and helpful and measured her feet which had gone up a whole size. I was very pleased when sher said we could have 50% reduction. If it hadn't been her thoughtfulness I would have paid full price for a pair of shoes that were a size too small. I always find the customer service very helpful but this time she saved me some money and saved my granddaughter from wearing the wrong size shoe. Well done

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