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“The right hand doesn't know what the left is doing”

written by on 05/01/2014

A few years ago we bought a tumble dryer from John Lewis online. Luckily we took out a 5 year warranty as it broke down twice. The second time it was written off and a very helpful member of staff called me to explain, and gave me the number to call once I had decided upon the replacement appliance within the specified budget. Then, all due to him giving me the wrong number, it turned bad. I had a week long wild goose chase over the phone with various staff, eventually I got somebody who actually seemed to care about their job who sorted things out, although I had further problems with the extended warranty. Unfortunately their stores are going the same way too with some poor staff attitudes which ruin the experience of going there.

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