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“ONLINE RESERVATION IS A JOKE”

written by MrsFujilover on 28/12/2013

We reserved a Fuji lens online just before Christmas, and the confirmation gave an in-store pick up of after 2pm on 27 December at the Leeds store. Though not the absolute cheapest source, we felt better about lcal collection than trusting the lens to the post. We selected the text us when it arrives in store option. Having heard nothing that afternoon, my husband made 6 time-separated attempts to phone the shop, and it was not answered on any of them, switching instead to an answering machine with no facility to leave messages. He decided to leave work early to call in at the store in person. Not only had the lens not arrived, the computer showed no notice of it being dispatched to store, nor was it shown in assignments due for delivery. When challenged about the failed reservation and the wasted trip, which was particularly down to the failure to answer the phone, the manager just said they had been very busy. Due to the poor customer service and casual attitude, Jessops lost itself a £429 sale, not to mention future business from our family of three keen photographers. We have taken our chances with Amazon, twenty pounds cheaper and with free next day delivery on Prime.