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“Disgraceful Christmas Service”

Written on: 23/12/2013

I ordered flowers for my mother-in-law on 22nd December in response to an email from eflorist saying they could be delivered next day. On the 23rd December at some time after 4 pm a message was left saying they could not deliver the flowers because of coverage problems in the area. They said I should phone about a refund. I then received another email from eflorist saying I could still order and get GUARANTEED Christmas delivery - and the emphasis was theirs not mine. So I phoned them up and pointed out that had they told me earlier in the day I could have ordered the flowers elsewhere - if they knew they don't have coverage in the area why not tell me at once? Indeed, why not let me know as soon as I put in the delivery postcode? There is apparently nothing they can do about all this. They are aware of these problems and hope to address them in the New Year. They told me they have already processed my refund - at 1p less than I paid. I've asked them to sort that out - not concerned about the penny but the principle. Marks and Spencer for me next year. NO STARS FROM ME BUT I DISCOVERED I CAN'T SUBMIT THIS REVIEW WITHOUT GIVING AT LEAST ONE

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