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“Possibly the worst customer service I've ever encountered.”

Written on: 23/12/2013 by Angrypants (1 review written)

This company failed to deliver on time so I cancelled the order as per UK distance selling regulations.
So far we're up to nearly 20 emails and no reasonable response from the company at all.
After failing to deliver on the correct day they attempted to deliver on a later date and then produced a forged signature claiming delivery had been made, this was after I'd cancelled the order because they failed to deliver on the correct date.
The goods were never delivered.
You'll be dead lucky to find a phone number for them but here's an address;

Asos Head Office
Greater London House
Hampstead Road
London , NW1 7FB
United Kingdom

One star is far too many for this lot.

You might think this sort of issue is the fault of the courier (DPD), however as the agreement is with ASOS this is irrelevant.

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