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“Never again!”

Written on: 22/12/2013 by Jonin (1 review written)

Very similar story to others on this site. I bought a pair of Black's own brand walking boots, discounted but original price £75. After about 4 months of occasional weekend use the sole started to come away from both boots, plus stitching was coming away in several places. I didn't initially return the boots as I didn't have a receipt, but found the receipt in a drawer a couple of months later. I took the boots back to the shop and was told that they would need to send them away but that it should be a formality to replace. No one ever called me and it took many weeks before they came back. I called in at the store and was told that it was 'fair wear and tear'. The staff in the shop were really embarrassed and agreed that it was ridiculous that they were not replaced but they could not help.

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