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“Poor aftersales care and delivery”

written by on 20/12/2013

Item agreed to be delivered 3 days after purchase. Received message the night before that the courier had forgotten to put it on the van. Agreed delivery the next day. Received message that item would arrive between 7 and 10:30, it didn't. rang sweatband - was told the courier had forgotten to put it on the van. Expressed my disappointment at having to miss two days of work, and asked them to ring me back to tell me when it would be delivered. They didn't. Rang again and was told nonchalantly by agent that he didn't have much confidence that it would be delivered on Monday (- ast day before xmas. I asked him to ring me back to confirm. he didn't. Would never use this sweatband again, lack of interest or care shows why sweatband get such poor reviews. Buyer beware

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