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“Appalling overall service”

Written on: 20/12/2013

I ordered 3 items in plenty of time for Christmas, but there was no clear information on delivery times in the confirmation email or on the website. I then received an email 2 weeks later saying that the order had been dispatched and will be delivered 1 - 2 working days later but due to this being over a weekend and very close to Christmas, I will not be able to give them as presents as I wanted to because they won't arrive in time. This service is not informative enough, there needs to be clearer information available and quicker delivery. I appreciate that this is a busy time of year but I ordered from 4 other companies on the same day and they all arrived within 3 days. I will not be using Forbidden Planet again, or recommending it to anyone. The store itself is fantastic but the online service is appalling.

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