Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Fantastic service for a very stressed bride”

Written on: 18/12/2013

After trawling around the shops to find my wedding shoes and having no luck I decided to try on line as Girls of Elegance was recomended to be by some of my friends.

I have always been a bit worried about ordering on line so my first contact before ordering was to ring the customer services team.

They could not have been more helpful for me. I find buying shoes very difficult at the best of times due to my wide and size 8 feet.
They recomended a number of styles as also being very tall did not want anything to high.

I then looked on the web site and I must say the choice was amazing, if a bride does not find her wedding shoes on the Girls of Elegance site then she may as well wear her ugg boots or slippers to the wedding!!
I then rang back the customer services team to ask which ones out of the choices I had made did they think would be best.

Once again they gave me advice and help about all the shoes I had chosen and we managed to narrow it down to two pairs.

I was then told that I could order the two pairs and send the one back for a refund that was not suitable. If neither pair fitted this would also not be a problem to send them both back. I also had the option to exchange for a different style or size.

The added bonus was that they also offer free shipping in the UK for up to two pairs.

I then ordered both pairs over the phone of the Rainbow Club shoes which I also felt happier about rather than on line.

They arrived with me in two days which I was really happy about and decided to keep one pair but needed to exchange the size. This all went smoothly and was refunded for the other pair and I now have my perfect shoes for my wedding day in April.

Overall I could not be happier with the service and after chatting to the customer services team found out that they are a family business that having been going for 12 years.

Well done to Girls of Elegance and their team and it was so refreshing to deal with a lovely friendly company who are based in the UK!

Was this review helpful? 0 0