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Written on: 17/12/2013

Very professional approach to my request for a Best deal Business Class flight LHR to Sydney. I requested the 380 all the way, and, a quick changeover. Got both. Changeover in Dubia one and a half hours either way. Always at the end of the line to deal with any queries I had, including seating requests. Shame I cannot name the member of staff because his professionalism and humour really made my day.

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