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“Blast the Card Reader!”

written by on 13/12/2013

Tried to enable a series of card readers, all said the Pin on my card was locked - it wasn't. Phone support useless - they admitted they could not fix it (their script did not include my fault therefore it could not happen!). Even went into branch and despite the superb attitude and patience of the teller, it still would not work. They phoned the Complaints department - it was nice to note they have to wait as long as customers to get through.

The person online was determind to "prove" it was user error, but even they had to admit we (myself and the teller) were following all instructions to the letter and "the system should not be doing that" and "that should not happen"! Upshot no online internet banking now to await "escalation" of the issue.

Looking for a new bank as cannot access branch easily.

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