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★★★★☆

“Great price and quality customer service”

written by LauraJEH on 11/12/2013

I needed a 3 way flight over the course of 2.5weeks and when I called Hoodaki, the agent was extremely helpful in finding me a ridiculously low price. Unfortunately I only gave my first and last name so after getting approval from my company, had to cancel and rebook under my full name, middle names included... my original quote was no longer available and
while the new price was higher it was still less than the flights I'd been looking up on other online flight comparison websites. Once the new itinerary was approved by my company James was efficient in processing the payment and sending me an email with flight/payment details. I received my eticket in email format close to the 24hour time frame later, and requested a pdf attachment be sent as I couldn't print the email off accurately. This too was delivered before the end of his shift. Overall the customer service I experienced was great and each time I called I was redirected to the same rep who was very good at meeting my needs. Ensure you include your middle names and know you'll have to pay a percentage fee for using a credit card, and enjoy the service. My flight is January so should all go as planned and paid for I will definitely use Hoodaki in the future!

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