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Written on: 11/12/2013 by JennyBernardRules (1 review written)

Recently hired a car from these guys from the B'ham International Airport outlet. No problems with the car as usual. However, when we returned the car we forgot that we took out the 'parcel shelf' to give us extra room. We left it at our sisters house. Anyway, I realise that you are not supposed to mention the names of staff members - Assistant Manager, however, I honestly feel it appropriate on this occasion as I found her to be extremely professional in her approach and the way she handelled the situation which was eventually resolved amicably. Well done! 100% proficient! In my opinion, keep an eye on this young lady as I reckon she deserves a promotion. Regards. PS. I will definately hire a car from this company again in the future and recomend the service to all my friends...

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