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“1&1 should never be trusted”

Written on: 08/12/2013

Submitting my review. They son't even deserve one star. Completely digusted with this company. I signed up for the 'free trial' as this was going to be my first website and I wanted something simple so I just wanted to try a few different ones. Anyway, signing up to the free trial I was asked to pay.. which I thought was odd for it being a 'free trial' but I continued anyway to pay via PayPal. After trying the free trial I didnt like the way it was layed put and found it quite complicated so I cancelled the contract. It then said to confirm this I had to eing a number, due to it being late evening I just closed the window and was gping to return to my account for the number tomorrow as I knew I could sign in. Then when returning the next day it wouldnt let me sign in at all. I then looked through my emails for the confirmation texts to see if I got the details right and they had all been deleted and I certainly did not delete them. I then check to see if my website was still working by typing the url address in and it said the website was no longer available. So I thought they cancelled my contract and deleted my account. Happy days. I then went to check my bank later that day and the same repeated paypal payment was still coming out my account and it was definitely not the amount I signed up too. I signed for simple website and domain tbat equally to £11 a month. They took £50 out within 2 days!!!! They are trying to take money out of my account up to 3 timea every aingle day!! I then rang my bank to cancel this payment and 3 days later they are still trying to take it out of my account even thought my account has clearly been cancelled. Im outranged. I then had to contact paypal to stop them getting access. Im hoping I'll check my bank in the next 24 hours and there attempts would of stopped! G

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