written by mango3 on 03/12/2013
I've shopped in the Hollister in Bellingham, Alderwood, and Southcentre. (Washington.)
I've also ordered online a few times and had no problems.
I LOVE their clothes: They always have really nice jeans/shorts/swaters/etc depending on the season that are exactly my style.
My only complaint about the store is the prices: Not only are they overpriced, but when they do have a sale in the store they only leave big ticket items out. (Example: On black Friday the entire store was half off. However, there were no shorts or sale items out. Only expensive jackets/jeans.)
Online I've noticed that when they put everything 30 percent off, they hike the price up so that you end up paying the same amount you would have before the sale. Extremely frustrating. Unless you're prepared to pay close to full price, I don't recommend ordering online.
I also hate that the clearance items never have my size left, and I wish that they would include the models size/stats in the clothes online so that we can compare for sizing.
I don't know why everyone says they fit small: I'm 5'5 120 pounds and I'm an XS or 25 in there.
Customer service has been great, however the store IS annoyingly dark.