Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Horrible customer Service”

Written on: 30/11/2013

If you can understand the agents on the phone when you call to extend a rental you're lucky -- and they get quite testy if you ask them to repeat. Avis now charges a $10 fee to extend a rental UNLESS it is for less than 7 hours - but they won't tell you that. I had one agent tell me by accident and when I called back later the next agent told me for certain there was a $10 change fee on every extension -- until I called her out on it and then she relented saying ok, if its less than 7 hours there's no fee. When I ask what happens if I just return it late she told me she couldn't be responsible for what the local site charged me. ??? Sorry people -- If i want to keep a Hertz car for an extra day I don't even have to call -- just keep it and extra day - no change, no penalty.

Was this review helpful? 0 0