Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Terrible Customer Service. Treated Like A Criminal.”

Written on: 27/11/2013 by JayJay24 (1 review written)

The previous day, I shopped at the Brixton Branch and didn't realise I have been charged 5 times for 2 items until I was about to throw out the receipt today.
I decided to go to my local branch at Waterloo to rectify this issue only for me to be treated like a criminal there. I explained the situation to the manager and she blatantly refused to refund my money citing a refund from another store would affect their store figures and for me to travel all the way back to the Brixton branch to get my money back. Brixton is quite a distance from me and I was there the previous day for other reasons that ended in my decision to pick up a few items from Iceland. Her attempts to pawn me off as another store's problem was incredibly obvious. It is not my responsibility as a customer to care about the internal politics of Iceland or their figures and it shouldn't be used as an excuse to deny me my money back. I have been a loyal customer for over 7 years, and have never had a single complaint about any member of staff. But I am shocked at the level of customer service I received from the manager herself, who is supposed to be at the forefront of and a shining example of customer service. Needless to say, I will NEVER shop there again.
In addition, I will be ringing their head office to make an official complaint and hopefully something can be done to rectify my situation and penalise the manager.

Was this review helpful? 0 0