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“Won't use them again”

Written on: 27/11/2013

Order took much longer to arrive than indicated. When I emailed chasing the order their reply after delivery blamed technical difficulties. Delivered order was incorrect because item ordered to be personalised had not been personalised. Immediately phoned Customer Services but impossible to get through so sent email which after 5 days hadn't been answered. I phoned again and after about 30 minutes my call was eventually answered. They claimed that they had been very busy so my email had not be answered or acted upon. They are now supposed to be sending a replacement but this will not arrive in time for when it is needed. The combination of delay and total lack of customer service means that my business will go elsewhere in future

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