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“Wrong item! ”

Written on: 23/11/2013 by sonchacha (1 review written)

I have ordered an. Item from Selfridges as a gift for my friend. The item arrived on time, I took the item out of the box and realised it's the right designer, but totally wrong item:( I had no time to exchange it so sadly had to give my friend a wrong birthday present. She still pretended to like it, but I know she wanted exactly, the item I never received! The idea is that if you are advertising yourself as a amazing customer service, you can't allow to send people wrong items!!
I'm also a bit annoyed that I have to print return label myself! This is ridiculous. Not so posh shops like Debenhams always send return label with an item.

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