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“Terrible, do not use”

written by deanandtoni on 22/11/2013

The last place on earth you want to buy a car. We bought a 11' Skoda Fabia. We asked them to touch up two stone scratches, before we picked it up. They had gone to town all over the car scratching it to hell. Not only on the bonnet but the doors and bumpers also. The sales person, expected us to drive it away like this. We refused. The manager Mark, promised a complete bonnet respray. They never did, and left other areas of the car scratched (off what they did, it was not like that on the test drive). The sales person who took us for the test drive, promised to call us, he never did. Twice we went to pick the car up and it was not ready, only on the third time. Thinking back on it, we should have asked for a refund. The manager promised in two weeks we could take it back to get it the scratches they did fixed. They would not let us rebook it in. Pretty disgusted. Waste of time. Once you'v handed over your money, they ignore you, and forget about you.When we did go to pick up it, we called and said we would be 2 hours late. When we got there the car had its lights on with the engine off. I asked her how long the car had been sitting there. She said it doesn't matter now your here to pick it up. Buy here at your own peril!!!