written by on 21/11/2013
I wanted to update my credit card info online. The website did not accept the update and I chatted twice online, also called CS 3 times. They advised me to install random browsers until I find one that would accept the update. One of the reps asked me to remember my address from 7 years ago and laughed at me refusing to update the account which they charge to earn money. I canceled the account after 8 years. This business became a sorry excuse of what they used to be in the past. They deserve to go belly up as the quality of their service and customer experience is ridiculous. I wish I canceled months ago.