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“Customer Service Representative Assistance”

written by on 14/11/2013

I booked a hotel stay through "bookit.com" on November 11, 2013. After the booking was confirmed, I noticed that the price for the room had changed on the website(price was lower).

I contacted "bookit.com"(by telephone)to inquire about a refund of the difference in the price I was initially billed. The customer service representative advised that it may be risky to cancel and rebook the room (sometimes hotels will not honor any changes). She offered me half of difference in cash and the other half in the form of a voucher for future hotel booking.

I confirmed that I had read bookit's price guarantee which indicated that I was entitled to a full refund of the difference in price, plus a voucher for 10% of the cost of the booking for use in a future booking (expires in one year).

It took some time to resolve the issue but the customer representative was courteous and professional throughout the process. End result...I received a full refund and a voucher for 10% of the cost of the booking(per price guarantee promise).

The customer service representative confirmed everything a second time to be sure I had a full understanding of what would be done to resolve the issue.

This morning I received confirmation of my hotel booking. I will definitely make travel arrangements with bookit in the future...great service! I will also recommend this site to my family and friends. Thank you.