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Written on: 13/11/2013 by LilyD (1 review written)

The staff is helpful. I had to cancel my order because the checklist required to travel with children was provided after the payment was made. I would call the office and speak to a staff person before obtaining passports for children. I would of liked a full refund but they kept $35.00 for each child even though there was no paperwork exchanged.

I don't like when businesses keep money when services are not rendered.

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