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Written on: 13/11/2013 by Vexed2013 (1 review written)

This company is an absolute joke. My item was not only late but incomplete also. Now, problems occur with postage from time to time but the way in which my problems were dealt with has been nothing short of disgraceful. My item arrived nearly a week late and the external packaging was damaged. Due to this the fixtures (all of them) were missing. I spoke to a person at the company who could not be less interested in helping me. He told me i need to wait for an email, i told him i ordered through ebay and he said oh... it will be with you by Friday. He hadn't taken my order number, didn't know what the item was, didn't know my name, where the item was going to, what my situation was or anything. He didn't bother looking up the order to even confirm what the present status was. I am left with having spent 52.00 on something i can not use and a complete lack of productive information provided. i currently do not have a clue where my fixtures are, whether they have even been dispatched or if they intend to deal with my issue at all. The problem with this company is that the staff have a complete lack of knowledge, they seem completely unskilled and untrained. The show a lack of disregard for the customer and are poorly managed, if they weren't this wouldn't be happening, they are abusing peoples trust in purchasing from them, they are lining their pockets with YOUR hard earned money and take advantage of the vulnerable position customers are in being at their mercy when IF AT ALL they decide to address your problems. The staff act in a way whereby you can see them going home to their houses, cracking open a can of white lightening, shouting at the dog, belching at Jeremy Kyle while picking their nose and laughing at the fact that today... they earned a wage screwing over the consumer. If i could give less than 1 star on here i would, they dont even deserve terrible, they are worse than terrible... BEWARE

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