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“They fitted a basket on my new bike, which fell off”

Written on: 09/11/2013

I ordered a bike online, together with a basket and mudguards, and asked to have them fitted at the store, a service that Evans offers. I picked the bike up on Wednesday and rode home. Rode to work on Thursday, all ok. As I was riding home on Thursday evening the basket fell off the bike down over my front wheel as I was making good speed along a busy road. I was extremely lucky that this didn't cause me to have a serious accident. The basket obviously hadn't been tightened properly. I don't know why I keep shopping at Evans, their service is always appalling, but that was absolutely the last time I will ever have any dealings with them.

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