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“Customer service awful”

Written on: 09/11/2013

I have bought boots that were great and arrived promptly in a week. However dealing with their customer service dept was terrible. I placed a second order online and put in wrong item number. It would be a easy fix the boots were even equal value. However I was told that that wasn't possible. Seriously?? I had just made the order I called within a minute of messing up. They would rather ship me wrong thing and then me ship it back? That's crazy. If their system can't correct a order mistake within a minute of placing order then they have a BIG problem. Even though I loved the product I will not do anymore business with them. The customer service agents are rude and arrogant.

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