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“rip off company”

Written on: 08/11/2013

having booked with love holidays, for next year, was checking thomas cook web site and found holiday flight day had changed from friday to monday, rang love holidays to find out when our new flight day was,if we were the monday before or monday after our booking date, they told me nothing had changed, told them there web site and thomas cook were showing flights were now on a monday, told me they would ring me back, never happend rang again was told they would check with thomas cook and ring me back again nothing happened,seems Customers Services are only there to take booking and not provide any service, would not recommend this company, seems as if when they get your booking there intrest in customers finnishes,just got off phone to love holidays if we want to travel the same week we booked for it will cost extra £200 , think love holidays and thomas cook just trying to rip people off

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