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“Do not buy from Jen-Jen House!”

written by on 07/11/2013

I have ordered custom-sized dresses twice from Jen-Jen House. My measurements were correct each time. The first dress was too big but it could be corrected with a local tailor. But, the second dress was unwearable: the armholes were so small that I could not get my arms all the way into the dress and therefore could not zip up the back. If I could have zipped it up, it would have been too tight anyway. It was described and pictured as knee-length but was actually four inches above the knee (with a tiny hem - 1/2 inch - that did not allow ANY lengthening whatsoever. I could go on about the rest of the mistakes, such as the fact that it bunched up around the waist, etc., but suffice it to say that these two issues alone made the dress impossible to wear. When I contacted them, and accompanied my email with photos, they responded by stating that it was made as pictured and according to my measurements and to take it to a tailor. I sew and I know what can and cannot be done. In order to do that, the dress would actually have to be completely taken apart and then re-made and still it would be to short to wear. I am 5'3" and small-boned. My issues with purchased dresses has always been that the sleeves and shoulder area is too big and the dress is always too long and requires hemming. This the complete opposite. I don't know who could have been able to put their arms into those tiny sleeves and zip it up unless it was a little child. Now, I am out the money and without a dress. I would give zero stars if it were possible. There is no reason to buy something you cannot use.