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“Outdated and Dying Company Resorting to Anything For Money”

written by on 05/11/2013

After being a customer of theirs for over 8 YEARS, I was not only treated as though my business meant nothing to them, but they went a step further and treated me as a nuisance.

8 years ago, this used to be a really great service. They've never had good customer support, but the product was good enough that you really didn't need support. However, in that same 8 years, they updated next to nothing. What was once a great service became a buggy, unsupported mess with frequent outages and the same non-existent support.

My last day with them was spent fighting for a refund that never came. As other have said, they charge your account 30 days BEFORE the renewal date. You then have 14 days to cancel, despite not reaching your renewal date yet. I was within the 14 days of my official renewal, but not their early renewal date and, despite being a loyal customer for almost a decade, they gave me the digital middle finger and said no refund would be given.

The only thing keeping these guys in business is the hassle of changing email accounts. So, here are a few tips to help people escape everyone.net, aka emailaccount.com.

1. Sign up for Zoho mail
2. Use their free migration feature to migrate your entire emailaccount.com account to them. This will bring in all of your emails and folders, but not your contacts. I had to enter those by hand because everyone.net does not provide an easy way to export your contact to a .csv file like most other providers do.
3. Email the pieces of garbage at emailaccount.com and cancel your account.

In my case, I registered my own domain and set it up through Zoho Mail since I already had a hosting account that I use for other things. It's cheaper for me to pay $10/year for a domain than $36.95/year for the stone age technology they offer at Everyone.net/Emailaccount.com.