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“Angry and Frustrated”

Written on: 05/11/2013 by missmash1 (1 review written)

Purchased a Bubble bike online, payment taken immediately, given a WSU number, but when I tried tracking the item, no such number existed. Contacted Smyths on Facebook and received a call immediately. Was told the tracking stated the courier tried to deliver without any success??? Where??? and were to try again the next day. Here I am, sat at home waiting and waiting and waiting. I've now given up and waiting for tomorrow to follow up. Am I expecting any positive outcome? Of course not.Not after reading so many people's complaints. Wish I never purchased as this was to be a little girl's gift and I'm running out of time. Cannot believe such service exists. Is this Smyth's fault or the couriers?? And why can't Smyth change the courier service??? If nothing else works I will be getting in touch with Trading Standards, that's for sure.

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