written by on 04/11/2013
I have just finished my accounts and have therefore gone through my bank statements with a fine tooth comb and found each month experian (creditexpert.co.uk) have been taking £14.99 from my account. I spoke with my bank who have cancelled the payment but have said I should continue to monitor my account as experian can change their name or amount taken and it would still go through. I have NO record of ever completing my experian application for credit checking - the emails I have from them are all marketing ones and one which referred to me being "almost there on completing my application" and yet somehow they have been authorising a payment from my debit card each month. I spoke to their cancellation department today and was met by an unapologetic robot on the other end who has cancelled my payment but offered no explanation as to why I have been charged each month. Ghastly people ripping off and conning the unobservant.