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“Warning: Europcar Abans Tours rental car in Colombo...”

Written on: 03/11/2013


I would like to share our bad experience with the Europcar car rental in Colombo Airport and their operating tour agency Abans tours.

We rented a self drive car for 3 weeks at their office (which is operated by Abans Tours) for our trip in july 2013. When we got the car they took a deposit of 300 euro from our credit card. This is a normal procedure for car rental, but here they did not just took an authorisation on the amount but took / charged the 300 euro, which I only noticed when we got back home. I then started sending them emails to get this deposit back, and every time got after a delay of a week that they would check, but nothing happened. Finally I had to start a procedure at VISA to get the money back because there is a maximum of 3 months that this procedure is possible, so I think Abans Tours just tried to stretch the time to get past this limit and keep our money. A really bad and frustrating experience. Now, finally after 4 months I was happy VISA could force them to pay the money back.

This was the message I received each time from their manager Iqbaal JALDIN:

"Hi Hans, We have noted your request, will get back to your once we have checked this with the bank. Pushpa, Please look into the below, client have still not received the deposit.

Thank you, Iqbaal"

The car itself which we rented was ok, but it had very little power, so was not fit to get into the mountains. We had a few times it almost stopped uphill because lack of power and one time, when we went up to Horton Plains it did not get up and my wife and two kids had to get out to help pushing it up.

Also note that allthough Europcar has a booth in the airport they have no car parking at the airport, so there is not much advantage to taking a car rental company in central Colombo, they have to drive the car over anyway and you have to wait at the very busy departure kiss and ride zone in the airport for them to come over.

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