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“Shoddy clothing & shoddy customer service”

written by feebag on 01/11/2013

Bought a blouse in July, wore it twice, washed it once then noticed a small hole in the front of it, now the hole could have been there when I bought it, it is very small and the animal print on the blouse makes it hard to see. i contacted Wallis through Facebook and was told to send the blouse back by recorded delivery for them to look at. The blouse was returned to me today stating that the hole was not caused by a manufacturing fault but by accidental damage, whatever the heck that means, and consequently they would not be offering a refund or replacement. Have since had several conversations with them on the phone & twitter to have heard over & over like a broken record it's not a manufacturing fault. Dreadful customer relations. I would never buy anything from them again and will make it my mission to inform everyone I can about their shoddy garments.