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“bit of a disaster really”

written by woodentoad on 29/10/2013

Had puncture - went to Kwik fit. They repaired, left forecourt, flat after 4 miles.
Could not get wheel nuts off, used 6 foot bar plus two people jumping on it to get nuts off.
Went back to kwik fit - told them of the difficulties had getting wheel off, and the fact tyre flat.

excuses excuses excuses - told its a new puncture, nuts done to correct torgue blah blah blah. Guy who fixed it told me he didn't check rest of tyre only saw screw so assumed that was it. Then found out that they had used wrong car model to do up nuts.

Then old could not fix puncture and would discount me the price of puncture already charged.

Got bill £74 quid which said includes £40 discount. Get home ring up kwik fit at another location, they quote me £69 quid for same brand new tyre fitted incl Vat etc etc.

Not happy, wont be going back - ever, wlll be writing to there HO AND GIVING THEM GRIEF PLUS WANT MONEY BACK.

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