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“Hotel rating farce”

Written on: 28/10/2013

Hotels rated as 5* with attentive staff?
How are hotels rated??
Does attentive staff mean only if you tip??
Why are customers treated differently if they DONT complain??

We had the misfortune to stay at Grand Hotel Sharm El Sheik . In all our travels all over the world we have NEVER met staff who EXPECT / HOVER over you for a tip and IGNORE you if you do NOT tip!

We have stayed in all sorts of hotels and BB's all over the world many 3rd world countries where you expect nothing but the very basic needs! However, when we stay in a 5* hotel in a popular holiday resort we expect cleanliness, edible food and polite staff. None of which we had, despite complaining several times - each time staff saying our complaint will be rectified/passed on to relevant people, all the time laughing and turning their backs!

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