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Written on: 27/10/2013

Online purchase- An order of mine was delivered to the wrong address and I was told by their customer service team that a courier would be sent out to retrieve the parcel and if they weren’t able to retrieve the parcel then I would get FULL refund. A week later I was now told that they do not send couriers out to retrieve parcels and I will not get mu money back! I am now £69 down and Miss Selfridge will do NOTHING about this! I am appalled do not understand why I was told this in the first place! Will NEVER shop with them again!

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